안녕하세요

지난번 해외핫딜에 올라온 기타히어로 2팩 짜리를 한국 직배로 주문했었습니다

카드승인문자는 와있는 상태에서 판매자측에서 캔슬을 놓았습니다

아마존측에 라챗으로 판매자가 캔슬을 했다고 하니

판매자측에 알아보더니 한국직배가 곤란한경우가 많아서 캔슬을 했다고 하더라구요

그렇다면 제가 환불을 해달라고 하니 은행쪽에 아직 돈이 묶여있는거니 걱정하지 말라고 하던데...

카드사 홈페이지에서 카드결제내역을 검색했을 땐 여전히 승인은 되어있고 취소가 안되어있거든요ㅠㅠ

이럴 경우엔 어떻게 해야하나요?

혹시나 아래 라챗 전문 올려드립니다..

-----------------------------------

12:19 PM PDT Vikram Wasudeorao(Amazon): Hello, my name is Vikram Wasudeorao. I'm here to help you today.
12:19 PM PDT Yeon honhki: hello
12:19 PM PDT Vikram Wasudeorao: Thank you for being a Prime member.
How are you today?
12:19 PM PDT Yeon honhki: fine thx
i reciesved a mail, that my order was canceled
12:19 PM PDT Vikram Wasudeorao: May I know when you have received an email?
12:19 PM PDT Yeon honhki: order no. 108-0919302-6601807
9.7.2016
12:20 PM PDT Yeon honhki: We're writing to inform you that your order from WHOLESALE OUTLET has been canceled because the seller is unable to ship your order to the shipping address provided. Please resubmit your order with a different address. We're sorry for the inconvenience this has caused. In most cases, you pay for items when we ship them to you, so you won't be charged for items that are canceled.*
12:20 PM PDT Vikram Wasudeorao: Thank you so much for providing the information.
12:21 PM PDT Vikram Wasudeorao: I have checked the details & I see that order was canceled by the seller.\
Seller is unable to deliver the order on the requested address.
12:22 PM PDT Yeon honhki: cannot itnl post?
12:23 PM PDT Vikram Wasudeorao: That is the reason your order was canceled to avoid the hassle.
12:23 PM PDT Yeon honhki: hmm
12:23 PM PDT Vikram Wasudeorao: I hope you understand.
12:23 PM PDT Yeon honhki: ok then please refund my order
12:24 PM PDT Vikram Wasudeorao: I see that we have not charged for this order as the order was canceled.
12:25 PM PDT Yeon honhki: uh...i got message for check
but
12:26 PM PDT Vikram Wasudeorao: Let me cross check that for you.
12:26 PM PDT Yeon honhki: ok sorry for low english
12:26 PM PDT Vikram Wasudeorao: Its fine. Not a problem.
12:27 PM PDT Vikram Wasudeorao: I see that you have not charged for it.
It is a authorization & money is still in your account.
12:27 PM PDT Yeon honhki: i didn't have a message for refund just got mail
aha
12:28 PM PDT Vikram Wasudeorao: Please don't worry.
It happens sometime bank holds the money however as the order is canceled bank will unhold the money.
12:29 PM PDT Vikram Wasudeorao: Please don't worry. We have not charged you.
12:29 PM PDT Yeon honhki: ok i'll check my bank acount
12:29 PM PDT Vikram Wasudeorao: We have not deducted any money. It is still in your account.
12:30 PM PDT Vikram Wasudeorao: Yes sure. I request you to please reach out to us if face any issues.
We will love to help you.
12:30 PM PDT Yeon honhki: ok thank you :)
have a nice day
12:30 PM PDT Vikram Wasudeorao: You have a wonderful day ahead.
Take care.
:)
Please click on the “END CHAT” button on the top right of this window to end this chat.
12:30 PM PDT Yeon honhki: bye!